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Support agreement

Support contracts for websites

Welcome to our website support, where your safety and security is our top priority. With our affordable support contracts, we offer reliable support to ensure your website is in good hands.

How much does it cost?
Support portals
Could you help me update our switchboard number on the contact page?
We can do that! Anything else we can help with today?
There seems to be something strange about the menu on our website. Can you look at it?
Of course! It's already solved. Don't forget to clear the cache next time :)

How does it work?

By choosing a support contract from Atom Agency you can be sure that we keep your website secure, updated and optimized, regardless of the CMS. We monitor your website, perform necessary updates and ensure that all software and add-ons are in top condition. With our simple support portal, you can create tickets and get quick help from knowledgeable English and Swedish speaking staff.

We offer different packages that include everything from regular support, fast response time, data backup and technical advice. With our affordable support contracts, you can rest assured knowing that your website is in professional hands.

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General maintenance
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Technical update
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Safety & security
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Premium licenses
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Case management system
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Security backups*
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Staging environment*
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Analysis integration
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Additional services
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Performance optimization
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Operation monitoring
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Daytime telephone support
/ Prices

Our support contracts

Choose a support contract that suits your business. We have different contracts and price levels for different types of websites, companies and CMS. We support WordPress, Webflow, Squarespace and Shopify. We can also customize a contract to suit your business.

/ Bronze
750 Kr/month

For static websites with less advanced features and few visitors.

Order today
What is included?
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General maintenance
We make sure that all functions on the website work properly, such as forms, filtering, navigation, menus, etc.
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Technical update
We update software, themes and extensions on a regular basis.
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Safety & security
Basic security includes protection against unauthorized access and login attempts.
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Premium licenses
We build websites with premium software and extensions with ongoing licenses. All necessary licenses are included in our support contracts.
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Case management system
Access to our case management system (support portal) where you can create cases for general assistance or report technical errors.
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Security backups*
We make a backup of the website if you have hosting with us. Read more about Premium hosting.
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Staging environment*
We copy your website to a secure environment where we can make updates and changes.
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Analysis integration
Smooth Google Analytics integration to easily display visitor statistics in your admin panel or on your Google account.
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Additional services
As a support customer, you can choose affordable add-ons such as hosting with your own server, AI automatic translation and advanced cookie management.
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Performance optimization
We continuously optimize code and images to improve the performance of the website.
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Operation monitoring
We monitor that your website is always available and not down. Should your site go down, we act immediately.
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Plus security measures*
We perform more security settings such as WAF, security headers, 2AF, etc.
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Daytime telephone support
You can reach us by phone during working hours for general assistance or to report technical problems.
/ Silver
1050 KR/MONTH

Suitable for websites with standard features and continuous updates.

Order today
What is included?
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General maintenance
We make sure that all functions on the website work properly, such as forms, filtering, navigation, menus, etc.
check
Technical update
We update software, themes and extensions on a regular basis.
check
Safety & security
Basic security includes protection against unauthorized access and login attempts.
check
Premium licenses
We build websites with premium software and extensions with ongoing licenses. All necessary licenses are included in our support contracts.
check
Case management system
Access to our case management system (support portal) where you can create cases for general assistance or report technical errors.
check
Security backups*
We make a backup of the website if you have hosting with us. Read more about Premium hosting.
check
Staging environment*
We copy your website to a secure environment where we can make updates and changes.
check
Analysis integration
Smooth Google Analytics integration to easily display visitor statistics in your admin panel or on your Google account.
check
Additional services
As a support customer, you can choose affordable add-ons such as hosting with your own server, AI automatic translation and advanced cookie management.
close
Performance optimization
We continuously optimize code and images to improve the performance of the website.
close
Operation monitoring
We monitor that your website is always available and not down. Should your site go down, we act immediately.
close
Plus security measures*
We perform more security settings such as WAF, security headers, 2AF, etc.
close
Daytime telephone support
You can reach us by phone during working hours for general assistance or to report technical problems.
/ Gold
1350 Kr/month

For larger websites with more advanced features, visitor numbers and e-commerce.

Order today
What is included?
check
General maintenance
We make sure that all functions on the website work properly, such as forms, filtering, navigation, menus, etc.
check
Technical update
We update software, themes and extensions on a regular basis.
check
Safety & security
Basic security includes protection against unauthorized access and login attempts.
check
Premium licenses
We build websites with premium software and extensions with ongoing licenses. All necessary licenses are included in our support contracts.
check
Case management system
Access to our case management system (support portal) where you can create cases for general assistance or report technical errors.
check
Security backups*
We make a backup of the website if you have hosting with us. Read more about Premium hosting.
check
Staging environment*
We copy your website to a secure environment where we can make updates and changes.
check
Analysis integration
Smooth Google Analytics integration to easily display visitor statistics in your admin panel or on your Google account.
check
Additional services
As a support customer, you can choose affordable add-ons such as hosting with your own server, AI automatic translation and advanced cookie management.
check
Performance optimization
We continuously optimize code and images to improve the performance of the website.
check
Operation monitoring
We monitor that your website is always available and not down. Should your site go down, we act immediately.
check
Plus security measures*
We perform more security settings such as WAF, security headers, 2AF, etc.
check
Daytime telephone support
You can reach us by phone during working hours for general assistance or to report technical problems.

*applies if you choose hosting as an add-on
Prices excluding VAT. No commitment period. 3 months notice period. The monthly cost is invoiced quarterly with 30 days payment terms. Further conditions are described in the contract.

/ Support agreement platinum

Comprehensive support for your website

The Platinum support contract offers a more comprehensive support solution for your website. In addition to all the benefits and services included in Bronze, Silver and Gold, the agreement is designed to meet your specific needs and exceed your expectations. Contact us today to learn more about Support Agreement Platinum and how it can benefit your website.

Contact us
We need two-step verification on our website. Can you solve this?
Absolutely! How many users do you need?
Three users are enough. We are happy to run authentication through Microsoft.
We can do that!
We need to add German and English to our website. How can we do this quickly and easily?
With automatic AI translation, we have this ready in a couple of days!
support portal
Log in to create a case
/ Additional services

Advantageous additions to our support contracts

We understand that every website has unique needs and requirements. That's why we offer affordable add-ons to our support contracts to provide solutions that give you extra benefits and improvements for your website.

WordPress support agreement

From
750
kr/month

We offer support contracts for management of Wordpress CMS, plugins, plugin licenses, theme, operation monitoring and website support. We have an easy-to-use support portal to help our customers quickly and efficiently. In our support portal, our customers can log in and create tickets when they experience technical problems with their website or need general help. Read more on our Support page.

WordPress hosting & operation

From
300
kr/month

For a complete, secure and fast hosting solution, we recommend a fully dedicated WordPress hosting with WPMUDEV, a flexible WordPress server platform with test environment, CDN, SSL, WAF and more. Server specifications according to your wishes and needs. Server placement all over the world.

Advanced cookie management

From
300
kr/month

Under GDPR guidelines, the website must declare which cookies are used, and visitors must be able to control which cookies are activated on the website. There is also a requirement to categorize all cookies, as well as save consent. This requires advanced technology and ongoing insight into the latest GDPR guidelines. We use a secure solution from Cookiebot.

AI automatic translation

From
300
kr/month

AI automatic translation means that all text is automatically translated directly on the website using AI technology. There is no need to manually translate text on the website, nor to publish the language translation. The system allows you to edit texts and images and exclude translations. We use Weglot.

Order Support Agreement

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